This Privacy Policy describes how DREAM CLOUD CLUB LLC, which operates the Bubble AI product and service ("Bubble AI," "we," "us," or "our"), collects, uses, and protects information when you use bubbleai.app and related services.
Bubble AI is a product and service operated by DREAM CLOUD CLUB LLC. DREAM CLOUD CLUB LLC's corporate website is dreamcloudclub.org.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI operations platform.
1. Information We Collect
Information You Provide
- Account Information: Email address, name, password, and business information when you create an account
- Phone Numbers: Your business phone numbers and your customers' phone numbers for SMS and voice communications
- Business Content: Information about your business, services, and settings for AI agents
- Customer Data: Contact information and communication history for your customers
- Communication Content: SMS messages, chat conversations, and voice call recordings processed through our platform
- Website Content: Content for websites built using our platform
Information from Third-Party Integrations
- Calendar Data: Events from Google Calendar or Microsoft Outlook when you connect these services
- CRM Data: Customer information from connected CRM systems
- Payment Data: Transaction information from connected payment processors
- OAuth Tokens: Secure tokens to maintain your integrations
Automatically Collected Information
- Device type and browser information
- IP address and general location
- Usage patterns and feature interactions
- Error logs and performance data
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI operations platform
- Facilitate SMS and voice communications between you and your customers
- Power AI voice and chat agents to handle customer conversations
- Process appointments, bookings, and reminders
- Sync your calendar and CRM data
- Build and host your business website
- Generate analytics and insights about your business
- Authenticate your account and ensure security
- Respond to your inquiries and support requests
- Improve and optimize the Service
- Comply with legal obligations
3. SMS and Voice Communications
Our platform facilitates SMS text messages and voice calls between businesses and their customers.
For Business Users
When you use our platform to communicate with your customers, we process phone numbers and message content to deliver the Service. You are responsible for obtaining proper consent from your customers before sending communications.
For Recipients of Messages
If you receive SMS messages or calls from a business using Bubble AI:
- Purpose: Appointment reminders, booking confirmations, and business communications
- Frequency: Varies based on your interactions with the business
- Opt-Out: Reply STOP to any message to stop receiving texts
- Help: Reply HELP for assistance or contact info@dreamcloudclub.org
- Costs: Msg & data rates may apply
Call Recording
Voice calls handled by our AI agents may be recorded for quality assurance and to provide the Service. Recordings are stored securely and retained according to our data retention policy.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
4. Information Sharing
We share your information only in the following circumstances:
Service Providers
We use trusted third-party services to operate our platform:
- Twilio: SMS and voice communications delivery
- OpenAI / AI Providers: AI processing for agents and chat
- Supabase: Database and authentication
- Vercel: Application and website hosting
- Google/Microsoft: Calendar integrations (only when you connect)
Legal Requirements
We may disclose information if required by law, court order, or government request.
Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
We do not sell your personal information.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for stored data
- Secure authentication with hashed passwords
- Regular security assessments
- Access controls and monitoring
- SOC 2 compliant infrastructure providers
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information as follows:
- Account Data: Until you delete your account
- Communication History: Up to 2 years or until you delete it
- Call Recordings: Up to 90 days unless configured otherwise
- Customer Data: Until you delete it or your account
- Logs & Analytics: Up to 90 days
When you delete your account, we delete your personal data within 30 days, except where required by law.
7. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update or correct your information
- Deletion: Delete your account and data
- Portability: Export your data
- Opt-Out: Unsubscribe from marketing communications
- Disconnect: Remove third-party integrations
To exercise these rights, contact us at info@dreamcloudclub.org or use the settings in your account.
8. Children's Privacy
Bubble AI is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Email: info@dreamcloudclub.org