Terms of Service

1. Acceptance of Terms

These Terms of Service govern your use of Bubble AI, a product and service operated by DREAM CLOUD CLUB LLC, including the Bubble AI website at bubbleai.app and related services.

Bubble AI is a product and service operated by DREAM CLOUD CLUB LLC. DREAM CLOUD CLUB LLC's corporate website is dreamcloudclub.org.

By accessing or using Bubble AI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Bubble AI is an AI operations platform that helps businesses automate customer communications and operations. Our Service includes:

• AI voice agents that answer calls and handle customer conversations
• AI chat agents for website and messaging support
• Workflow automation (appointment booking, reminders, follow-ups)
• AI-powered website builder
• SMS and voice communications on behalf of businesses
• Calendar and CRM integrations
• Business dashboard and analytics
• White-label solutions for agencies

3. Account Registration

To use Bubble AI, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. SMS and Voice Communications

Bubble AI facilitates SMS text messages and voice calls on behalf of businesses to their customers. By using our Service to send communications, you agree to the following:

Consent Requirements

You are responsible for obtaining proper consent from recipients before sending any SMS or voice communications through our platform. This includes:

• Obtaining express written consent for marketing messages
• Obtaining express consent for transactional messages (appointment reminders, confirmations)
• Maintaining records of consent for each recipient
• Complying with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Message Types

Communications sent through our platform may include:

• Appointment confirmations and reminders
• Booking notifications
• Follow-up messages
• Business announcements and updates
• Two-way conversational messages with AI agents

Message Frequency

Message frequency varies based on customer interactions and business settings. Typical usage includes appointment reminders (1-2 messages per appointment) and conversational exchanges as initiated by the customer.

Message and Data Rates

Msg & data rates may apply. Recipients should check with their mobile carrier for details about their messaging plan.

Opt-Out

Recipients can opt out of SMS messages at any time by:

• Replying STOP to any message
• Contacting the business directly
• Contacting us at info@dreamcloudclub.org

You agree to honor all opt-out requests promptly and maintain a suppression list of opted-out numbers.

Help

Recipients can reply HELP to any message for assistance, or contact info@dreamcloudclub.org.

Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

5. AI Voice Agents

Our AI voice agents handle inbound and outbound phone calls on behalf of your business. By using this feature, you agree to:

• Disclose to callers that they may be speaking with an AI agent when required by law
• Ensure call recordings comply with applicable consent laws (one-party or two-party consent states)
• Not use AI agents for any fraudulent, deceptive, or illegal purposes
• Review AI agent responses for accuracy in your business context

6. Prohibited Uses

You agree not to use our Service to:

• Send unsolicited messages (spam) or messages to recipients who have not consented
• Send messages containing illegal, harmful, or deceptive content
• Violate the TCPA, CAN-SPAM Act, or other applicable communications laws
• Impersonate others or misrepresent your identity or business
• Transmit malicious code or interfere with the Service
• Use automated systems to abuse the Service
• Harass, abuse, or harm others
• Send messages related to illegal substances, weapons, or adult content

7. Third-Party Integrations

Bubble AI integrates with third-party services including calendars (Google, Microsoft), CRMs, payment processors, and communication providers. By connecting these services, you authorize us to access and sync your data as described in our Privacy Policy. Your use of third-party services is subject to their respective terms of service.

8. AI-Generated Content

Bubble AI uses artificial intelligence to handle conversations and generate responses. You acknowledge that:

• AI responses may not always be accurate or complete
• You should configure and review AI behavior for your business context
• AI suggestions do not constitute professional advice (legal, medical, financial, etc.)
• You are responsible for the AI's interactions with your customers

9. Intellectual Property

The Service, including its design, features, and content, is owned by DREAM CLOUD CLUB LLC and protected by intellectual property laws. You retain ownership of your business content and customer data, but grant us a license to process it to provide the Service.

10. Limitation of Liability

Bubble AI is provided "as is" without warranties of any kind, express or implied. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to damages arising from AI agent interactions, missed messages, or failed communications. Our total liability shall not exceed the amount you paid us in the past 12 months.

11. Indemnification

You agree to indemnify and hold DREAM CLOUD CLUB LLC and Bubble AI harmless from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these terms, or your violation of any laws regarding communications.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms, abuse of the communications platform, or for any other reason. You may cancel your account at any time through your account settings. Upon termination, your data will be handled in accordance with our Privacy Policy.

13. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

15. Contact Us

For questions about these Terms of Service, contact us at:

Email: info@dreamcloudclub.org